Job Description

Job Description

Job Description

As a Call Center Representative - Returns Processing--Position is not remote , you will be responsible for handling customer inquiries and managing the returns process efficiently and professionally. You will assist customers who wish to return products by google chat and emails, provide them with clear instructions, and ensure the returns are processed smoothly in accordance with company policies. Your role will help to maintain customer satisfaction while upholding the company's standards for returns and exchanges. 

Key Responsibilities:

• Return Processing: Handle customer calls regarding product returns, exchanges, and refunds. Guide customers through the return process, ensuring they are aware of any requirements and timelines.
• Customer Inquiries: Provide accurate information to customers regarding return policies, eligibility, and product conditions required for returns.
• Problem Resolution: Address and resolve any issues or concerns related to returns, including damaged products, missing items, or customer dissatisfaction, offering appropriate solutions.
• System Updates: Accurately enter return information into the company’s database or system, including return tracking numbers, product details, and customer contact information.
• Refund Management: Process returns and refunds according to company policies, ensuring all steps are followed correctly and customers are informed of any applicable fees or delays.
• Communication with Other Departments: Work closely with warehouse, shipping, and inventory teams to ensure returned products are received, inspected, and processed correctly.
• Customer Retention: Provide outstanding customer service by remaining calm, empathetic, and solution-oriented, even when dealing with complex or difficult return requests.
• Documentation: Maintain clear records of all return-related calls, resolutions, and customer interactions for future reference and reporting.
• Product Knowledge: Stay updated on product information and return policies to provide customers with accurate and timely responses.
• Quality Assurance: Meet or exceed individual performance metrics related to response time, accuracy, and customer satisfaction.
• $17.00 an hour

• Qualifications:

• Prior customer service or call center experience preferred
• World class guest service skills
• Strong computer skills; ability to navigate multiple systems simultaneously
• Excellent verbal and written communication skills
• High School diploma
• Outstanding written and verbal communication skills
• Ability to manage multiple and/or conflicting responsibilities
• Excellent computer skills with working knowledge of Google Workspace
• Effective organizational and interpersonal skills required
• Minimum of 6 months customer service experience preferred
• Retail or hospitality experience preferred
• Analytical and detail oriented
• Self-motivated with the ability to work in a fast paced, ever-evolving environment
• Must be able to sit at a desk for extended periods of time
• Flexibility to work varied shifts, including nights and weekends
• Understands the Stand Out For Good culture, and ensures compliance with all values, practices, and operational standards
• Must be able to lift up to 15lbs

• What We Offer:

• Paid training

• Employee discounts (if applicable)

• Fun and supportive team environment

• Potential to be hired for a permanent position after the season

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