Change Management \/ Change Manager
Insurance client ( Business/home /Car) insurance
Remote
Core skills
strong change control/management person
Job Description
Overview
-The Change Manager supports enterprise-wide IT change governance across infrastructure and application environments.
-This role ensures that change activities are executed with precision, minimal risk, and full compliance with ITIL-aligned standards to maintain operational stability and process integrity.
Key Responsibilities
Change Oversight: Review and validate change requests for completeness, risk, and business impact. Ensure documentation meets quality standards and aligns with process expectations.
Process Compliance: Enforce change management policies and procedures, ensuring consistent execution across all change types.
Stakeholder Engagement: Collaborate with internal teams to understand operational needs and ensure readiness for change implementation.
CAB Coordination: Support Change Advisory Board (CAB) activities, including meeting preparation, facilitation, and follow-up.
Operational Support: Participate in rotational on-call coverage for emergency changes and scheduled maintenance windows.
Continuous Improvement: Identify opportunities to enhance change processes, improve data quality, and streamline workflows.
Qualifications
5 10 years in Change Management Process and Operations
Strong working knowledge of the ITIL framework
Demonstrated experience in driving process and operational excellence through structured change control.
Proven ability to streamline stability across IT environments by enforcing rigorous governance and minimizing disruption.
Experience with enterprise ITSM platforms (e.g., ServiceNow, myTechExpress).
Strong organizational and time management skills in a high-volume, fast-paced environment.
Effective communication skills, both written and verbal.
Attention to detail and commitment to process discipline.
Ability to work independently while collaborating across cross-functional teams.
Strong customer service orientation and proactive mindset.
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