Job Description

WE'RE BUILDING A NETWORK OF TOP TALENT

At Poms & Associates, we are always looking ahead and identifying professionals who align with our mission to serve public, private, and institutional clients with excellence. Our collective knowledge and experience make us more than mere advisors. We become trusted partners in understanding our client’s specific and unique needs and risks. While we do not have a current opening, we are actively building a pipeline of experienced Commercial Lines Account Executives for future opportunities.

ABOUT THE ROLE

Our Account Managers are responsible for managing our client relationships, retaining renewals, servicing new business, and maintaining a partnership with the producer to support business development activities while upholding high service standards. The Account Manager is the focal point of our customers’ interaction with Poms and is relied on to be the integral link in that business relationship. Using their extensive knowledge of Property and Casualty insurance, the Account Manager ensures that our customers are consistently receiving exceptional customer service.

DUTIES & RESPONSIBILITIES

• Consult with clients to understand their businesses' unique risks and exposures, exercising independent judgment and discretion to provide tailored solutions to help secure the most appropriate coverage for their specific needs.
• Serve as the primary advisor to the client for all tactical matters, using discretion to engage the producer for the most significant matters.
• Provide the client with various suitable coverage alternatives, including but not limited to deductibles, retention levels, and optional coverages – taking into account the clients' operations and claims history as well as prevailing insurance market situations.
• Develop and maintain good working alliances with Carriers to facilitate timely receipt of quotations and policies.
• Collaborate with the Producer throughout the new business process to ensure a successful conclusion and assume the management of the new account after coverage has been bound.
• Lead the marketing efforts for renewals and oversee all other renewal-related activities, including identifying opportunities to round out accounts.
• Provide leadership and support to junior team members.
• Fully utilize the capabilities of the agency management system (AMS360), including consistent and thorough documentation of all client-related interactions.

DESIRED QUALIFICATIONS

• Minimum of 10+ years experience in all aspects of servicing commercial accounts (proposals, marketing, coverage review, billing, endorsements, certificates, etc.)
• Strong technical knowledge of policy coverage and rating.
• Candidates are expected to have obtained or be actively pursuing the CIC Designation (or equivalent) within two years of achieving the Senior Account Management title.
• Proficient in multitasking, organizing tasks, and setting priorities effectively.
• Exceptional verbal and written communication abilities.
• Capable of handling substantial workloads with a high level of attention to detail and precision in execution.
• Able to translate the insurance jargon into layman's terms.
• Professional demeanor.
• AMS360 experience is preferred.
• A college degree is a plus, but a high school diploma or GED is required.
• Valid Property and Casualty license.

COMPENSATION & BENEFITS

• Competitive compensation
• Group Benefits Plan (Health, Dental & Vision)
• Paid Vacation, Holidays, Sick Time
• 4.5% contribution of wages into 401(k) plan, subject to IRS limits
• Education Tuition Reimbursement
• Incentive compensation
• Career advancement opportunities

Job Tags

Similar Jobs