Job Description
Position
We are looking for a Copier Field Technician to join our service team in Reno, NV.
Essential Job Duties
Routinely demonstrate and foster a helpful and positive work culture
Encourage and build positive relationships while communicating effectively with co-workers, customers, and vendors
Always conduct oneself in accordance with the company's Code of Conduct
Meet or exceed team productivity goals on key performance measurements
Meet or exceed inventory integrity goals, including line-item accuracy and dollar value variance
Meet or exceed financial targets, including parts cost per call
Maintain up-to-date technical knowledge on all products
Make recommendations for service training needs
Assist the Sales department with product demonstrations as requested
Perform service calls on machines appearing on Excessive Activity and 3 and 30 reports
Collaborate with other technicians on service calls as needed
Service machines for assigned account base, including major and escalated accounts
Qualifications
Experience and/or certification with at least one of the following product lines is required: Canon, HP, Lexmark (training on other brands will be provided as needed)
Excellent verbal and written communication skills; strong customer service focus
Strong relationship management skills with customers, vendors, and internal teams
Exceptional mechanical aptitude and proven troubleshooting skills with digital office equipment
Effective organizational skills and sound judgment in managing priorities
Demonstrated initiative with a proactive approach to problem-solving
Strong ethics and ability to collaborate effectively within a team
Strong computer literacy; Fiery/controller experience is a plus
Self-starter with flexibility to work additional hours as needed during peak periods
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