Job Description

Employee Services Solutions Management Analyst

Hospitals, medical centers and facilities need more than physicians, nurses and specialists delivering care to our patients. A truly successful health care organization needs a thoughtful, dedicated, steady and experienced team working behind the scenes to make sure communities around the country receive the health care they need.

If you've also been interested in working in the health care field but aren't a health care provider, a corporate career at AdventHealth may just be the perfect fit. We're a faith-based health care organization headquartered in Altamonte Springs, Florida. As a national leader in quality, safety and patient satisfaction, our 92,000 team members maintain a long tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.

Start your journey with a health care career at AdventHealth Corporate.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you will contribute:

The Employee Services Solutions Management Analyst is a key individual contributor in supporting the CRM knowledge library, which is the primary source of human resources information for AdventHealth team members. Maintaining the library's relevance and accuracy in content is critical to building and maintaining the team members trust in the resource and is an essential function of the Analyst role. The Analyst will frequently partner with HR Shared Services leaders and subject matter experts to request information and the support needed to maintain the content. In addition, the Analyst will use reports and key data elements from the CRM application to identify trends in usage and take action to address any discrepancies or lapses.

The value you will bring to the team:

Initiate actions needed to create and maintain relevant and reliable content in the knowledge library, partnering with HR Shared Services leaders and subject matter experts as needed

Establish, document, and maintain processes and procedures for knowledge library and process repository maintenance

Monitor release of technology and process changes, evaluate impact on knowledge library, and take action to proactively obtain content needed

Monitor data on knowledge library usage/adoption to determine gaps and areas of deficiency; implement actions to reduce, along with recommendations for improvement and cross-team accountability

Partner with HRIS and IT counterparts to identify ways to improve reporting and application usage

Liaise with data management, quality, and HRSS teams to help drive performance-related outcomes through continuous improvement recommendations

Create and provide training relative to processes and knowledge library management best practices

Evaluate new facility knowledge library details and partner with internal and external resources to address gaps or discrepancies

Utilize customer survey results and team member feedback to evaluate and improve existing resources

Make use of case management tools to track and monitor work production and outcomes

Support multiple projects/initiatives and executive work prioritization and accuracy measures to ensure outcomes meet deadlines, service expectations and operational level agreements with minimal supervision

Keep current on best practice and industry trends in technology offerings to support operations; make recommendations to leadership for consideration

Assist senior analyst with reporting and application update to maintain dashboards and team SharePoint sites

The expertise and experiences you'll need to succeed:

Bachelors degree in relevant field

3 years progressive experience drafting and maintaining knowledge management content or process documentation repository for multi-user operations

1 year experience working in data analysis

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc)

Strong leadership, diplomatic and motivational skills including the ability to lead up, across and down multiple business and technology organizations

Proven ability to work creatively and analytically in a problem-solving environment demonstrating team work, innovation, and excellence

Knowledge of current developments and trends in area of expertise

Skilled in using effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support specific work outcomes

Skilled in balancing multiple and fluctuating priorities with appropriate sense of urgency through analytical and problem-solving capabilities

Preferred Qualifications:

Service Request or Customer Relationship Management (CRM) application experience, preferably in an HR Shared Services model

Project Management, Lean, Six Sigma, Prosci or equivalent

Microsoft 365 Fundamentals

Functional and/or administrator HCM/CRM of PeopleSoft/Oracle-based applications

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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