Job Description

We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions and empower you to act in the best interests of our customers and our company.

Come join our amazing team and work Remote !

Responsible for supervising a team to ensure that fundings are completed in accordance with all company standards. Responsible for maintaining and creating efficiencies for document, funding and post funding team in order to meet or exceed established service levels. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $90,000.00 to $120,000.00.

What you’ll do:

• Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Provide appropriate feedback and counseling to team members
• Monitor staffing levels to ensure appropriate workflow to meet established service level agreements.
• Monitor workflow to identify continuous improvement opportunities.
• Ensure team is achieving all turn times including but not limited to disbursements, shipping, fundings, etc.
• Ensure team members are fully trained and current on all policies/procedures.
• Acts as liaison with direct reports, internal staff, sales staff, vendors and brokers to resolve outstanding issues facilitate any Closing related concerns.
• Provide appropriate exception-based review of loan conditions prior to funding and prior to purchase.
• Create and implement solutions to improve/streamline workflow.
• Works with Post-Closing to resolve funding discrepancies.
• Responsible for excellent customer service to internal and external customers.
• Maintains highly confidential information concerning loan applicants.

What you'll need:

• Excellent knowledge of the mortgage origination process in wholesale lending
• Knowledge of RESPA regulations as it pertains to TRID
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Excellent analytical and problem-solving skills
• Excellent customer service skills
• Ability to understand complex problems and to collaborate and explore alternative solutions
• Ability to make decisions that have moderate impact on the department’s credibility, operations, and services
• Ability to organize and prioritize work schedules of others on a short and long-term basis
• Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy.
• Ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information
• Intermediate experience in Microsoft Suite of applications (Word, Excel, etc.)
• Advanced experience in specific software or ability to learn new systems (loan origination system , etc.)
• Bachelor’s degree or equivalent work experience.
• 5+ years experience in mortgage origination operations.
• 3+ years experience in loan closing and funding function.
• Previous management experience strongly preferred.
• FHA & VA background preferred.

Our Company:

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .

What is the value proposition to joining the team?

• Increased earning capacity due to access to our 48 state territory.
• Ability to market faster and more efficiently inside the operation.
• Superior service levels offered to the broker as you’re inside presence ensures every step of the loan process is handled in the most efficient manner possible.
• Professional account manager’s partner with you and your brokers to add value every step of the way.
• Base pay plus an industry leading commission plan.
• Take over existing accounts.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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