Job Description

Sales Experience Trainer

LegalZoom has been providing accessible and affordable online legal services for over 20 years. Since 2001, we've helped millions of customers launch, run, and grow their businesses, secure their intellectual property, and protect their loved ones with estate planning documents. As the industry leader in business formations, innovation remains at the center of all we do. LegalZoom employees are creative thinkers and problem-solvers who thrive on collaboration and embrace diversity, equity, and inclusion. Together, we're working to make a positive impact on the world.

Where We Work

Our Austin, Beaverton, Frisco, LA Metro, and SF Bay Area offices allow our Zoomers to collaborate with teammates and offer special onsite events, lunches, and more. This role is based in our Austin, TX office.

Overview

We're looking for a dynamic Sales Experience Trainer to join LegalZoom and fuel the success of our sales and service agents. In this highly visible role, you will design and deliver engaging training experiences that enable agents to confidently navigate inbound and outbound sales, saves/retention conversations, and our expanding suite of product offerings. You'll play a critical role in driving performance through training excellenceensuring agents are not only prepared to deliver top-tier customer service but are also empowered to convert, retain, and grow customer relationships in a rapidly evolving environment.

You Will:

• Deliver high-energy, high-impact training sessionsboth live and virtualthat boost agent confidence and real-time readiness.
• Design and facilitate engaging learning experiences that resonate with adult learners and drive behavior change across inbound, outbound, and retention conversations.
• Confidently deliver training even in low-structure or rapidly evolving environments, using your creativity and initiative to build impactful experiences from the ground up.
• Own and evolve LegalZoom's core training curriculum across all cohorts and LOBs.
• Strategically stage curriculum across tenure to support ramp, productivity, and retention.
• Develop and launch scalable training programs that address business needs and performance gaps.
• Ensure curriculum consistency, alignment with business priorities and appropriate staging across agent tenure.
• Translate enablement strategies into learning pathways that support both foundational and advanced performance.
• Partner with external instructional designers to co-create scalable learning content informed by performance data and frontline insights.
• Provide mentorship and coaching to internal trainers, fostering their professional growth through structured feedback, skill development, and ongoing performance support.
• Manage partner training teams on instructional best practices, deliverable feedback, and program delivery.
• Lead quality control of internal and partner-led training initiatives ensuring alignment with QA expectations and performance targets.
• Own curriculum updates for product and process launches in partnership with other cross-functional departments and LegalZoom partners.
• Own the evaluation of training effectiveness using QA scores, agent metrics, and feedback loops.
• Standardize and centralize training materials, assessments, and delivery documentation.
• Manage and own version control and documentation workflows across learning systems.
• Contribute to the structure and implementation of learning systems and repositories.
• Lead high-impact training initiatives tied to org-wide goals (e.g., GBNF, Conversion, Average Order Value, TrustPilot).
• Drive cross-functional projects that improve the training ecosystem, close performance gaps, and support long-term agent growth.

You have:

• 6+ years of experience in learning and development, including curriculum ownership and cross-functional project execution.
• Proven ability to coach and develop others, including trainers, SMEs, and partner teamsbuilding instructional capability and improving program execution.
• Experience in fast-paced, high-growth environments with a bias for action and strong problem-solving skills; comfortable navigating ambiguity, shifting priorities, and removing roadblocks.
• Curiosity and initiative to identify and close performance gaps before they escalate.
• A growth-oriented thinker-and-doer mindsetcommitted to continuous improvement, skill development, and knowledge-sharing to elevate the team.
• Strong cross-functional collaboration skills with a passion for driving performance through training across internal teams and partner organizations.
• Fluency in Google Workspace, Zoom, Confluence, Jira, and Articulate 360 preferred.
• Strong project management and organizational skills; highly self-directed and process-oriented.
• Skilled in facilitating both live and virtual training sessions, with the ability to adapt delivery style based on audience and context.
• Bachelor's degree or equivalent work experience required.
• A reliable remote work setup, including internet bandwidth to support all work processes.
• Willingness to travel as required, including internationally.

LegalZoom is a remote-first company and the national range for this role is ($64,800 - $84,000). Actual compensation offered will depend on several factors including but not limited to: geographic location, work experience, education, skill level, and/or other business and organizational needs. In addition, an annual bonus, incentive bonus, and/or restricted stock units may be provided as part of the compensation package. You will also receive a full range of medical, financial, and other benefits as seen below.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Plus other wellness benefits to include:
• Fertility
• Mental Health
• One Medical
• Wellness reimbursement of up to $250

Join us in making a difference as we build our future and help ensure access to professional legal advice to all! LegalZoom is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. LegalZoom prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, LegalZoom is enrolled in the E-Verify program. For additional information on E-Verify, please visit Participation and Right to Work pages.

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