Job Description

Job Description

Job Description

Description:

Position Summary

Responsible for providing exemplary guest service by taking and delivering orders, clearing tables, and maintaining overall appearance of dining room.

Essential Functions

• Presents menus to guests and answers questions about menu items, making recommendations upon request.
• Informs guests of daily specials.
• Explains how various menu items are prepared, describing ingredients and cooking methods.
• Garnishes and decorates dishes in preparation for serving.
• Describes and recommends wines to guests.
• Serves wine selections to tables with appropriate glasses and pours the wines for guests.
• Serves food and beverage orders to guests and prepares or serves specialty dishes at tables as required.
• Collects payment from guests.
• Checks with guests to ensure that they are enjoying their meals and takes action to correct any problems.
• Removes dishes and glasses from tables and prepares them to be sent to the kitchen.
• Cleans tables and surrounding chairs and floors after guests have finished dining and resets the table with utensils and condiments.
• Stocks bus station and other areas with items and utensils.
• Fills salt, pepper, sugar, cream, condiments, and napkin containers.
• Escorts guests to their tables as needed.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Performs all opening, closing, cleaning, and stocking responsibilities.
• Assists other floor personnel on an as needed basis.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 YEARS OR OLDER

Competency Statements

Accuracy- Ability to perform work accurately and thoroughly.

Communication Skills- Ability to communicate effectively with others verbally.

Customer Oriented- Ability to take care of the guests’ needs while following company procedures.

Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of experience as a server.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

Must obtain a Siletz Tribal Gaming License.

Must have OLCC temporary permit before the start date and obtain OLCC permit within 45 days of employment.

Must have a Food Handlers Permit within 30 days of start date.

Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment.

Other Requirements

Knowledge of regulations governing food preparation and service.

Basic math skills.

Physical Demands

Stand Constantly

Walk Constantly

Sit Not Applicable

Handling/Fingering Constantly

Reach Outward Constantly

Reach Above Shoulder Occasionally

Climb Not Applicable

Crawl Not Applicable

Squat or Kneel Occasionally

Bend Frequently

Lift/Carry

10 lbs or less Frequently

11-20 lbs Frequently

21-50 lbs Occasionally

51-100 lbs Occasionally

Over 100 lbs Not Applicable

Push/Pull

12 lbs or less Frequently

13-25 lbs Occasionally

26-40 lbs Occasionally

41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.

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