Job Description

Sales and Service Counselor Registry (57199)

Core Hours : Monday-Friday 8:45am-5:15pm; 40-hours per week. At least 2 Saturdays per month 8:45am-1:15pm; when working a Saturday, you may opt for a full or half day off during the M-F workweek. Note: At times, business needs may require an earlier arrival and/or later departure.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. Its why weve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

What You Will Do

• Member Service: Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise.
• Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
• Provides assistance to members for accommodations and points of interest. This includes mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
• Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPIs while maintaining a positive member experience. Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance.
• Daily Operations: Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.

Qualifications

• Education: High School Diploma or GED Required
• Experience: Customer Service with a focus in Sales Required
• Licenses and Certifications: Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required. Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.
• AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veterans status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

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